Delete Your Account
Scope. This page applies to Fonder and all other applications distributed by Graphite Labs Pty Ltd. You can delete your account and its associated data at any time, at no cost, using either route below.
Option 1: Delete in the app (fastest)
If you still have the app installed, this is immediate and does not require contacting us:
- Open the app and sign in.
- Go to the Account tab and scroll to the bottom.
- Tap Delete account, then confirm.
Deletion runs immediately and you are signed out. There is no waiting period and no need to email us.
Option 2: Request deletion by email
If you no longer have the app installed, or cannot sign in, email us and we will process the deletion for you:
Send the request from the email address on the account where possible, and tell us which app the account is for. If you write from a different address we will need to verify ownership before deleting anything, which protects you against someone else deleting your account.
What gets deleted
Deleting your account removes:
- Your profile, name, email address, and login identifiers.
- Content you created in the app, including journal entries, answers to daily questions, milestones, and moments.
- Photographs and voice recordings you uploaded.
- Your relationship and partner-pairing records, and any pending invites.
- Push notification tokens registered to your devices.
If you are paired, the shared relationship record is dissolved and your partner is notified that the connection ended. Your partner’s own entries belong to them and are not deleted.
What we retain, and for how long
Deletion requested in the app is carried out immediately. Requests made by email are completed within 30 days of us verifying the request. We retain a limited subset of data beyond that only where we are legally required to:
- Records of purchases and refunds, for tax, accounting, and app store reconciliation obligations.
- Any records subject to a legal hold or ongoing dispute.
- Anonymised, aggregated analytics that can no longer be linked back to you, which may be retained indefinitely.
Cancel your subscription first
Subscriptions are billed by Apple or Google, not by us, so deleting your account does not cancel a paid subscription. Cancel it before deleting your account, or you may continue to be billed:
- Android: Google Play subscriptions
- iOS: open Settings → your name → Subscriptions on your device.
This is permanent
Account deletion cannot be undone. Your content is not recoverable afterwards, so export or save anything you want to keep before you start.
Questions
For anything else about your data, see our Privacy Policy or write to us at [email protected]. We respond to deletion requests within 30 days.